Contacting Lumind
How to reach us, what to include, and what we can and cannot help with.
Email [email protected]. There is also a contact form at the bottom of every page if you would rather leave your name and address and have us come to you.
What to include
For anything about a ticket or a payment, the event name, the email address on your account and roughly when it happened is usually enough to find it. A screenshot of any error message helps a lot.
What we can help with
- Accounts, sign-in and verification
- Tickets bought through Lumind, and payments that went wrong
- Setting up as an organizer, and anything in the dashboard
- Reporting an event or an organization that should not be on Lumind
What we cannot do
- Issue a refund on an organizer's behalf. The money is with them, and only they can send it back. We can help you reach them.
- Change or cancel an event. That is the organizer's to do.
- Help with tickets bought on an organizer's own site. Those never touched Lumind — contact whoever sold them.
Partnerships and listing your institution
Brand partnerships and educational institutions have their own page with a direct contact route.
Organizers
If you run events and want to list them on Lumind, you do not need to email anyone first — set yourself up as an organizer and publish. Our organizers page explains what you get.