Payments & refunds
Who takes your money, which currencies are supported, and how refunds work.
- How payment worksCard payments through Stripe, paid to the organizer — plus currencies, tax and what Lumind stores.
- RefundsRefunds are issued by the organizer, are always for the full amount, and cover the whole purchase.
- When a payment does not go throughDeclined cards, tickets stuck on Pending, and events that are not accepting payments yet.
Didn’t find what you’re looking for?
Email us and a person will answer. Include the event name and the address on your account if it’s about a ticket — it gets you a useful reply faster.