Troubleshooting
The things that most often go wrong, and what to do about each.
- I can't sign inEvery sign-in error message, what it actually means, and how to get past it.
- My ticket is not showing upMissing tickets, missing PDFs, and tickets stuck on Pending.
- I can't buy a ticketDisabled buttons, sold-out tiers, closed sales and events not taking payments.
- Invitation and scanner problemsRejected invitations, expired links, and a scanner that will not see the camera.
Didn’t find what you’re looking for?
Email us and a person will answer. Include the event name and the address on your account if it’s about a ticket — it gets you a useful reply faster.