My ticket is not showing up
Missing tickets, missing PDFs, and tickets stuck on Pending.
Check My tickets in your account first — that is where every ticket bought through Lumind lives.
The ticket is there but says Pending
Payment has not been confirmed yet. Your ticket is marked paid a moment after Stripe clears the charge, so a few seconds of Pending is normal. Wait, then reload. If it is still pending after several minutes and your bank shows the charge, contact us.
The ticket is there but has no PDF
"Ticket PDF not ready yet" means the purchase succeeded and the document is still being produced. Reload after a moment. If it is still missing much later, contact us with the event name — the ticket itself is valid either way.
There is no ticket at all, and I was charged
Make sure you are signed in as the account you bought with. Buying requires an account, so the ticket is attached to whichever one was signed in at checkout — an easy thing to get wrong if you have both a Google and a password account on the same address.
If you are on the right account and still see nothing, contact us with the date, the event and the amount, and we will trace it.
There is no ticket, and I was not charged
Then the checkout did not complete and nothing is owed. Start again from the event page.
I bought from the organizer's own site
Then the ticket was never issued by Lumind and will not appear here. Check the email the organizer sent you, and contact them, not us.